Thrill Terms & Conditions — Everything Explained Clearly

You are required to provide accurate and truthful information when creating an account on Thrill. If an account is found to have been registered with false information, Thrill reserves the right to close that account at any time.

One Person, One Account: Each person may operate only one account. If multiple accounts are found belonging to the same individual, all accounts will be suspended and any accumulated bonuses will be forfeited.

Account Security: You are solely responsible for keeping your account password and login details confidential. Thrill is not liable for any unauthorized use of your account by a third party.

• You must provide your correct name, date of birth, and mobile number at registration.
• OTP verification to your provided mobile number is mandatory.
• Multiple accounts cannot be created using the same mobile number or email address.
• Contact the support team to update any account information.

You must be at least 18 years old to register and play on Thrill. Any account opened by a minor will be cancelled and all deposited funds will be returned.

Thrill may request a copy of your national ID, passport, or driving licence at any time for age verification purposes. If the required documents are not submitted within the specified timeframe, your account will be temporarily suspended.

All bonuses offered on Thrill — including welcome bonuses, free spins, cashback, and reload bonuses — are subject to specific wagering requirements before withdrawal.

Welcome Bonus: New members can claim a 150% welcome bonus on their first deposit. To withdraw this bonus, you must wager 30 times the bonus amount.

Free Spins: Winnings from free spins are subject to a 15x wagering requirement.

Cashback: The weekly cashback comes with no wagering requirements — you can withdraw it directly.

• The same bonus cannot be claimed more than once.
• Bonuses are valid for use on a single account only.
• The maximum bet per round using bonus funds is ৳500.
• The wagering requirement period is generally 30 days.
• Thrill reserves the right to investigate any suspected bonus abuse.

Payments on Thrill can be made via Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

Deposit Limit: The minimum deposit is ৳200 and the maximum daily deposit is ৳1,00,000. Limits may vary depending on your account level.

Withdrawal Limits: The minimum withdrawal is ৳500. Standard members have a maximum daily withdrawal of ৳50,000. VIP members are entitled to higher limits.

• Withdrawals will only be sent to the mobile banking number used for the original deposit.
• Withdrawals of large amounts may be delayed if KYC verification has not been completed.
• Thrill reserves the right to place a hold on payments for the purpose of investigating suspicious transactions.
• Thrill is not responsible for funds sent to an incorrect mobile number.
• Withdrawals are typically processed within 3 to 30 minutes.

All games on Thrill use RNG (Random Number Generator) technology, verified by internationally recognized bodies. Every game outcome is completely random and is never predetermined.

Prohibited Activities:

• Playing games using bots or automated software.
• Exploiting system vulnerabilities or bugs to gain an unfair advantage.
• Colluding with other players to share bonuses or winnings.
• Using multiple accounts in the same game.
• Exploiting technical glitches or errors on the platform.

Any involvement in the above activities will result in permanent account closure and forfeiture of all winnings.

Thrill believes gaming should be fun and in control — never a source of addiction or financial hardship. That's why we provide a range of tools to help every player game responsibly.

Steps you can take to protect yourself:

• Set Deposit Limits: Set your own daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period whenever you need to.
• Take a break: Stop playing when you're feeling tired or frustrated.
• Set a Budget: Only bet what you can afford to lose.

If you feel your gaming is getting out of control, contact our support team right away. For more information, visit our Responsible Gaming View page.

Thrill reserves the right to temporarily or permanently suspend any account for the following reasons:

• Violation of these Terms & Conditions.
• Suspicion of fraud or deceptive activity.
• Bonus abuse or operating multiple accounts.
• Registering with incorrect or false information.
• Incomplete KYC verification.
• Court order or government directive.

Voluntary Account Closure: You can close your account at any time by emailing our support team at support@thrill.wine. Please withdraw all eligible funds before closing your account.

Thrill takes the protection of your personal information extremely seriously. We never sell your data to third parties.

Your information is used solely for the following purposes:

• Ensuring account verification and security.
• Payment processing.
• Compliance with legal and regulatory obligations.
• Analytics to improve your experience.

For more details, visit our Privacy Policy page.

If you have a complaint or dispute, please contact our support team first. We aim to respond within 72 hours.

Steps to File a Complaint:

• Step 1: Submit a complaint via live chat or email at support@thrill.wine
• Step 2: Include a detailed description of your complaint along with supporting evidence (screenshots).
• Step 3: Thrill will notify you of its decision within 7 business days of completing the investigation.
• Step 4: If you are not satisfied with the decision, the matter will be escalated to a higher authority.

In the event of a dispute over game results, Thrill's server records will be considered final.

Thrill reserves the right to modify these Terms & Conditions, in part or in full, at any time. Users will be notified at least 7 days before any changes take effect.

Notifications will be sent:

• Via pop-up notification upon logging into the platform.
• Via SMS to your registered mobile number.
• Via email, if an email address is on file.

Continued use of the platform after updated terms take effect will be considered acceptance of the new terms.